FAQ'S
Welcome to the Inwati FAQ page! Here you'll find answers to our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us at support@inwati.shop.
1. What is your processing and shipping time?
We aim to process all orders within 1-3 business days. Once your order is dispatched, it will typically arrive within 4-7 business days. The total estimated delivery time is 5-10 business days.
2. Do you ship internationally?
Currently, we only ship within the Netherlands. We are working on expanding our shipping options, so stay tuned for updates!
3. Is shipping free?
Yes, we offer Free Shipping on all orders within the Netherlands. No extra shipping fees will be applied at checkout.
4. What is your order cut-off time?
Our order cut-off time is 05:00 pm from Monday to Friday. Orders placed after this time will be processed on the next business day.
5. How can I track my order?
Once your order is shipped, you will receive an email with a tracking link to monitor your delivery status. If you don't receive the tracking link, please contact us at support@inwati.shop.
6. What is your return policy?
We accept returns within 30 days of receiving your order. If you accidentally ordered the wrong item, the return shipping cost will be covered by the customer. Please make sure the item is in its original condition, unworn, and with all tags intact. For more details, refer to our Return & Refund Policy.
7. How do I initiate a return?
To initiate a return, please contact our support team at support@inwati.shop with your order number and the reason for the return. We will guide you through the process and provide further instructions.
8. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit & Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and apple pay, Discover, MasterCard.
- PayPal: A fast, easy, and secure way to pay.
All transactions are conducted securely and encrypted to ensure the safety of your payment information.
9. Can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us at support@inwati.shop as soon as possible. We will do our best to accommodate your request before the order is processed and shipped. Once your order has been dispatched, we are unable to make changes or cancellations.
10. How can I contact customer support?
You can reach our customer support team via email at support@inwati.shop or by phone at +31 970 105 21046. Our support team is available from Monday to Friday, 09:00 am - 05:00 pm.
11. Do you offer any discounts or promotions?
From time to time, we run special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals!
12. How do I know if my order was successful?
After placing an order, you will receive an order confirmation email. If you don't see this in your inbox, please check your spam folder or reach out to our support team for assistance.
Still have questions?
If your question wasn't answered above, don't hesitate to reach out to us at support@inwati.shop. We're here to help!